{ "id": 3177, "date": "2026-01-12T14:52:04", "date_gmt": "2026-01-12T13:52:04", "guid": { "rendered": "https:\/\/www.zadelman.com\/?page_id=3177" }, "modified": "2026-05-04T14:36:22", "modified_gmt": "2026-05-04T12:36:22", "slug": "faq", "status": "publish", "type": "page", "link": "https:\/\/www.zadelman.com\/en\/faq\/", "title": { "rendered": "Frequently asked questions" }, "content": { "rendered": "
\"Zadelman<\/span>
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Frequently Asked Questions<\/h2>\n\n\n\n

Here you will find clear information about our bicycle saddles, choosing the right model, maintenance and breaking in, as well as ordering, payment, shipping, returns, warranty, and how we handle complaints. Can’t find what you’re looking for? Feel free to contact us at service@zadelman.com<\/a> or +31 85 800 30 40<\/p>\n\n\n\n

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Read more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Directly to:<\/h2>\n\n\n\n
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  1. Saddle choice & cycling posture<\/a><\/li>\n\n\n\n
  2. Materials & construction<\/a><\/li>\n\n\n\n
  3. Breaking in & comfort<\/a><\/li>\n\n\n\n
  4. Maintenance<\/a><\/li>\n\n\n\n
  5. Purchase & dealers<\/a><\/li>\n\n\n\n
  6. Ordering<\/a><\/li>\n\n\n\n
  7. Payment<\/a><\/li>\n\n\n\n
  8. Prices, VAT and additional costs<\/a><\/li>\n\n\n\n
  9. Reviews<\/a><\/li>\n\n\n\n
  10. Delivery and shipping<\/a><\/li>\n\n\n\n
  11. Returns and right of withdrawal (statutory)<\/a><\/li>\n\n\n\n
  12. Warranty and service<\/a><\/li>\n\n\n\n
  13. Complaints procedure<\/a><\/li>\n\n\n\n
  14. Terms and Conditions<\/a><\/li>\n\n\n\n
  15. Company Details<\/a><\/li>\n<\/ol>\n\n\n\n
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    Saddle choice & cycling posture<\/h2>\n\n\n\n
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    \n Which Zadelman bicycle saddle suits my bike?<\/span>\n \"Icon\n <\/div>\n
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    The right Zadelman saddle depends on your cycling posture, not your bike type. The Zadelman Tour suits a forward-leaning posture (around 45\u00b0) on trekking bikes and sportier hybrids. The Zadelman Modern suits a slightly forward-leaning posture (around 60\u00b0) on most e-bikes and city bikes. The Zadelman Classic suits an upright posture (around 90\u00b0) on classic city bikes, Dutch-style bikes and cargo bikes. Take the Zadelman Saddle Scan for personal advice<\/a>.<\/p>\n <\/div>\n <\/div>\n

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    \n Which saddle is suitable for an e-bike?<\/span>\n \"Icon\n <\/div>\n
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    For most e-bikes, the Zadelman Modern is the best choice. The Modern is designed for a slightly forward-leaning seating position and longer distances, which matches how most e-bike riders cycle. If you sit fully upright on your e-bike, the Classic is a better match.<\/p>\n <\/div>\n <\/div>\n

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    \n Which saddle fits a Dutch-style or cargo bike?<\/span>\n \"Icon\n <\/div>\n
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    On a Dutch-style or cargo bike you cycle upright. The Zadelman Classic was designed for this posture, with a rear suspension for extra cushioning and an optional nose spring for a classic look.<\/p>\n <\/div>\n <\/div>\n

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    \n What is the difference between Tour, Modern and Classic?<\/span>\n \"Icon\n <\/div>\n
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    The difference lies in the cycling posture each model is designed for. The Tour is the slimmest model, made for an active forward-leaning posture. The Modern is wider than the Tour and suits a slightly forward-leaning posture. The Classic is the widest model with rear suspension, made for an upright seating position.<\/p>\n <\/div>\n <\/div>\n

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    \n Does a Zadelman fit any bike?<\/span>\n \"Icon\n <\/div>\n
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    Yes, a Zadelman fits virtually any bike. Modern bikes and saddles use a universal seat clamp, which means your current saddle is usually easy to replace. If in doubt, send a side photo of your bike to service@zadelman.com<\/a>.<\/p>\n <\/div>\n <\/div>\n

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    \n Which saddle is suitable for long rides and cycling holidays?<\/span>\n \"Icon\n <\/div>\n
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    For long rides, the Zadelman Tour and Modern are the most popular choices. Which model suits you depends on your cycling posture during long rides.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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    Materials & construction<\/h2>\n\n\n\n
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    \n Why a leather bicycle saddle instead of gel or foam?<\/span>\n \"Icon\n <\/div>\n
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    A leather bicycle saddle supports the sit bones rather than the surrounding tissue. With gel or foam saddles, the sit bones sink into the soft material, shifting pressure to the soft tissue and causing irritation. Leather breathes better, dissipates body heat faster and shapes itself to the rider.<\/p>\n <\/div>\n <\/div>\n

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    \n What leather are Zadelman saddles made of?<\/span>\n \"Icon\n <\/div>\n
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    Zadelman saddles are made of 4 to 5 mm thick naturally tanned leather of European origin. The frame is galvanised spring steel with a powder coating, and all mounting components are stainless steel.<\/p>\n <\/div>\n <\/div>\n

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    \n Where are Zadelman saddles made?<\/span>\n \"Icon\n <\/div>\n
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    Zadelman bicycle saddles are designed and produced entirely in-house in Oldenzaal, the Netherlands.<\/p>\n <\/div>\n <\/div>\n

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    \n What are the dimensions and weight of a Zadelman saddle?<\/span>\n \"Icon\n <\/div>\n
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    The Zadelman Tour measures 26.5 \u00d7 16 \u00d7 8 cm (l \u00d7 w \u00d7 h) and weighs 540 grams. The Zadelman Modern measures 26.5 \u00d7 18.5 \u00d7 6.8 cm (l \u00d7 w \u00d7 h) and weighs 600 grams. The Zadelman Classic comes in two versions, both measuring 26.5 \u00d7 21.5 \u00d7 10 cm (l \u00d7 w \u00d7 h). The version with rear suspension only weighs 900 grams. The version with the additional nose spring is 120 grams heavier.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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    Breaking in & comfort<\/h2>\n\n\n\n
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    \n How long does it take to break in a leather bicycle saddle?<\/span>\n \"Icon\n <\/div>\n
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    A Zadelman saddle shapes to the rider within 150 to 200 kilometres. During this period the saddle may still feel stiff. After that it adapts to your sit bones and becomes more comfortable than a gel or foam saddle. A Zadelman continues to shape gradually beyond this point. The exact length of the break-in period varies from person to person.<\/p>\n <\/div>\n <\/div>\n

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    \n Does a Zadelman saddle feel hard at first?<\/span>\n \"Icon\n <\/div>\n
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    Yes, in the first kilometres a leather saddle feels firmer than a gel or foam saddle. This is normal and part of the material. During the first 150 to 200 kilometres the leather shapes itself to the sit bones and the firmness decreases.<\/p>\n <\/div>\n <\/div>\n

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    \n Can a leather saddle cause saddle pain?<\/span>\n \"Icon\n <\/div>\n
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    Many cyclists actually experience less saddle pain on a Zadelman, because the leather supports the sit bones rather than the soft tissue. During the break-in period the saddle takes some getting used to.<\/p>\n <\/div>\n <\/div>\n

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    \n Does a leather saddle help against sweating?<\/span>\n \"Icon\n <\/div>\n
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    Leather is a naturally breathable material and dissipates body heat faster than plastic or gel. This keeps the saddle comfortable even in warm weather.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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    Maintenance<\/h2>\n\n\n\n
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    \n How do I maintain my Zadelman bicycle saddle?<\/span>\n \"Icon\n <\/div>\n
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    Maintain your Zadelman saddle with Zadelman saddle cream and keep it tensioned with a long Allen key. A long Allen key can be ordered with your saddle. To protect against rain, the Zadelman saddle cover is available. All three are also available together as a maintenance kit.<\/p>\n <\/div>\n <\/div>\n

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    \n How often should I treat my leather saddle with cream?<\/span>\n \"Icon\n <\/div>\n
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    Treat a leather saddle with saddle cream about once or twice a year, depending on how many kilometres you ride and under what conditions. The cream can be applied to the top of the saddle, but also to the underside. The latter is recommended because the cream then penetrates the fibres more deeply.<\/p>\n <\/div>\n <\/div>\n

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    \n How do I tension my Zadelman saddle?<\/span>\n \"Icon\n <\/div>\n
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    The tensioning system sits on the underside of the saddle and is operated with a long Allen key. Tension the saddle when you notice the leather has stretched and the support has decreased. It may already be necessary after the first rides to give the saddle a slight tension. Most of the stretch occurs early on. Tighten by half a turn at a time and check that the saddle keeps its shape. Never overtighten or force it.<\/p>\n <\/div>\n <\/div>\n

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    \n Can a leather saddle get wet?<\/span>\n \"Icon\n <\/div>\n
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    Cycling in the rain is no problem for a leather saddle. It only becomes an issue when water sits on the top for longer periods, for example when the bike is parked outside in the rain without cover. The leather then has time to absorb the moisture, which can affect its shape and reduce support. So always try to park your bike under cover, or use a saddle cover. If the saddle does get wet, let it dry at room temperature and then treat it with saddle cream. Any blisters and discolouration from rain will fade on their own.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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    Purchase & dealers<\/h2>\n\n\n\n
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    \n Can I try a Zadelman somewhere?<\/span>\n \"Icon\n <\/div>\n
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    Yes, Zadelman is available at selected dealers in the Netherlands and Belgium. View the dealer overview at zadelman.com\/dealers<\/a>. Whether a saddle can be tried out varies per dealer.<\/p>\n <\/div>\n <\/div>\n

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    \n What does a Zadelman bicycle saddle cost?<\/span>\n \"Icon\n <\/div>\n
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    The Zadelman Tour costs \u20ac 119.95. The Zadelman Modern costs \u20ac 139.95. The Zadelman Classic is available in two versions: the version with rear suspension only costs \u20ac 159.95. The Zadelman Classic with rear suspension and nose spring costs \u20ac 179.95.<\/p>\n <\/div>\n <\/div>\n

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    \n What is the Zadelman Saddle Scan?<\/span>\n \"Icon\n <\/div>\n
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    The Zadelman Saddle Scan<\/a> is an online questionnaire that determines which Zadelman model suits you, based on your cycling posture, habits and current saddle experience. You can complete the scan in a few minutes on the website. We always recommend taking the scan to be sure of the right choice.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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    Ordering<\/h2>\n\n\n\n
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    \n How do I place an order at Zadelman?<\/span>\n \"Icon\n <\/div>\n
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    Placing an order takes a few simple steps.<\/p>\n

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      Choose the product you want and add it to your cart.<\/p>\n<\/li>\n

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      Go to the checkout page.<\/p>\n<\/li>\n

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      Enter your billing and delivery details.<\/p>\n<\/li>\n

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      Choose your payment method.<\/p>\n<\/li>\n

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      Review your order and your details.<\/p>\n<\/li>\n

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      Complete your order using the button \u201cPay for order\u201d.
      \nAfter you place your order, you will receive an order confirmation by email.<\/p>\n<\/li>\n<\/ol>\n <\/div>\n <\/div>\n

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      \n Can I review or change my details before I pay?<\/span>\n \"Icon\n <\/div>\n
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      Yes. In the checkout, you can review your order and the details you entered.
      If something is not correct, you can change it before you complete payment.<\/p>\n <\/div>\n <\/div>\n

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      \n How do I know I am placing an order with an obligation to pay?<\/span>\n \"Icon\n <\/div>\n
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      The final step in the checkout makes this clear. The last button states that placing the order creates an obligation to pay. For example, it may say \u201cCheckout\u201d or \u201cPay for order\u201d.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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      Payment<\/h2>\n\n\n\n
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      \n Which payment methods can I use?<\/span>\n \"Icon\n <\/div>\n
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      You can pay using the following methods:<\/p>\n